Frequently Asked Questions

Quick answers about shopping with BelleVie London. If your question isn't answered here, email support@the-bellevie.shop.

Do you ship worldwide, and how long does delivery take?

Yes, BelleVie London ships worldwide. Estimated delivery takes 5–13 days depending on your location. Orders are usually prepared within 1–3 business days. Delivery options are shown at checkout, and actual times may vary. Read our worldwide shipping policy.

How much does worldwide shipping cost?

Shipping rates and any applicable free-shipping offers depend on your delivery destination. Available shipping methods and charges are shown at checkout before you pay.

Where can I track my parcel?

We email tracking details after dispatch. You can also visit Track Your Order.

Can I return an item?

Eligible online orders generally carry a 14-day right to cancel, with another 14 days to return after notification. Some genuine hygiene-related exceptions apply. You can start through our Return & Exchange Portal or email us. Read the complete returns policy.

What if my item is faulty?

Contact us with your order number. Our additional 30-day manufacturing-defect guarantee does not reduce your statutory consumer rights.

How do I choose a size?

Use the measurements and sizing guide on the relevant product page. If you are between sizes or need help understanding the fit, email support@the-bellevie.shop before ordering.

Can I cancel after ordering?

Contact us quickly if you want to cancel before dispatch. If the parcel has already left our facility, applicable distance-selling cancellation and return rights may still apply.

Is my information protected?

We use Shopify and other service providers to process orders and support customers. Read our Privacy Policy and visit Your Privacy Choices for further information.