Returns & Refunds

Last updated: 9 October 2026

Returns, Refunds & Product Guarantee

At BelleVie London, we want returns and exchanges to be straightforward. The information below explains how to request a return, your statutory cancellation rights and our additional 30-day manufacturing-defect guarantee. Nothing in this policy removes or limits your rights under applicable consumer law.

Your 14-day right to cancel

For most online orders delivered to UK customers, you may notify us that you wish to cancel within 14 days after receiving the goods, without giving a reason. If an order contains goods delivered separately, the period generally starts after the final delivery. After notifying us, you normally have a further 14 days to send the eligible goods back. Exceptions apply to certain goods as described below. Rights for customers in other countries will be honoured where applicable.

You can notify us by email at support@the-bellevie.shop or begin a request through our Return & Exchange Portal. Your statutory cancellation is not conditional on approval through a portal or on using any particular form.

Trying on, packaging and hygiene

You may inspect goods as you reasonably would in a shop. We may make a lawful deduction for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and function. Certain genuinely sealed products that are unsuitable for return for health or hygiene reasons may be excluded from change-of-mind cancellation if they were sealed when supplied and you unseal them after delivery. We will not treat every clothing item or fitting issue as automatically non-returnable. This exception does not remove rights in relation to faulty or incorrectly described products.

How to return an item

Start at our return and exchange portal or email support@the-bellevie.shop. Include your order number and the item you want to return.
We will provide appropriate instructions and the applicable return address. Please do not send items to our business correspondence address without return instructions.
Package items securely. We recommend tracked postage and keeping your proof of posting, but absence of tracking does not automatically cancel a legal right to a refund.
For a genuine fault or incorrect item, tell us what happened. Photographs can help, but we will assess your legal rights even where photographs are unavailable.

Return postage and delivery refunds

For an ordinary change-of-mind cancellation, you will normally pay the direct cost of returning the goods, provided we have informed you of this. For faulty or incorrectly supplied goods, we will cover reasonable return costs as required by law. Where the full qualifying order is cancelled, we also refund the basic outward delivery charge you paid; an optional premium-delivery supplement need not be refunded. Partial cancellations are handled according to applicable law.

Refund times

For a valid change-of-mind cancellation, we will refund without undue delay and within 14 days after receiving the returned goods or evidence that you sent them back, as the law provides. We will normally refund to your original payment method unless you expressly agree otherwise. Your bank or payment provider may take additional time to display the credit.

Faulty, damaged or incorrectly described items

If an item is faulty, not as described or does not meet applicable legal standards, contact us promptly. UK consumer law provides remedies that may include a refund, repair or replacement, depending on the circumstances. The short-term right to reject faulty goods generally runs for 30 days, and other rights may continue beyond that period. We will not impose the ordinary change-of-mind conditions on legally valid fault claims.

Our additional 30-day product guarantee

In addition to your legal rights, we offer a 30-day manufacturing-defect guarantee from delivery. Contact support@the-bellevie.shop with your order details and a description of the issue. We will review the circumstances and provide an appropriate remedy under the guarantee. The guarantee does not cover damage caused solely by misuse or normal wear, but it does not replace or shorten your statutory rights.

Exchanges and cancellations

Need another size or colour? Use the return portal or contact us. Exchanges depend on stock and the original item’s eligibility. If your order has already been dispatched, we may be unable to stop delivery, but eligible cancellation and return rights still apply. If you would like to cancel before dispatch, contact us as soon as possible.